Thank you for visiting Potbelly.com. This site is owned by Potbelly Corporation, Merchandise Mart, Suite 2300 Chicago, Illinois 60654. Potbelly knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at this site. By visiting Potbelly.com, you are accepting the practices described in this Privacy Notice.
The Information We Collect
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
From time-to-time on our site you may be able to order products, enter contests, vote in polls or otherwise express an opinion or subscribe to one of our services. The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. At certain parts of some of our sites, only persons who provide us with the requested personally identifiable information will be able to order products, programs, and services or otherwise participate in the site's activities and offerings.
We also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows '95 or Mac OS) and the domain name of your Internet service provider (e.g., America Online, Earthlink).
How We Use the Information
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
We may use the information you provide about yourself to fulfill your requests for our products, programs, and services, to respond to your inquiries about our offerings, to offer you other products, programs or services that we believe may be of interest to you and to notify you when you have won one of our contests.
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services. We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request. Agents and contractors of Potbelly who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for Potbelly. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. We may on occasion combine information we receive online with outside records to enhance our ability to market to you those products or services that may be of interest to you. Finally, Potbelly will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
Collection of Information by Third-Party Sites and offerings
Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
Our site is not intended for use by children under the age of 13. Potbelly does not knowingly request or collect personal information from children under the age of 13.
Our Commitment to Security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
How to Contact Us
If you have any questions or concerns about the Potbelly online policy for this site, its implementation or your personal information, you may contact us at firstname.lastname@example.org.
We may change our policy from time to time. Please check our policy frequently for changes.
Gift Card Return Policy
Potbelly gift cards are non-refundable and cannot be redeemed for cash.