I HAVE A QUESTION ABOUT YOUR ONLINE ORDERING SITE

1. How do I place an order online?
   The easiest place to start is on our home page. Click on the "Order Online" sign, selecting either Veteran (if you already have an account) or Rookie (if this is your first order with us). You will then be prompted to enter or create your user name and password. You can then use our Store Locator to find your neighborhood Potbelly and begin your order.

Logging In

1. I'm in the Online Ordering system, but I don't think I've logged in. How can I tell?
   Look at the top right portion of the online ordering screen. If you see a white link that says "Log in," you will need to click on this to enter your user name and password. If you are already logged in, you will see links that say "Profile/Orders" and "Log Out." When you log in, you can click on the "remember me" checkbox to be automatically logged in the next time you return to place an order.
2. I forgot my password, what should I do?
   Enter your email address on the log-in screen, then click "forgot your password." You will be asked a security question, and then a new password will be generated and emailed to you.
3. I have asked for a password reset but have not received an email. Can you help?
   Certainly! Please ensure you have done the following steps: A) Enter your email address on the login screen, click "forgot your password," and answer the security question. B) Check your spam filter and junk mail folder. Some companies (and personal accounts) may reject the email if it does not recognize the address, or route it directly to your junk mail. If you've tried both those steps and still nothing, please contact our Speaker of the House and we will help you out.
4. I have received an error message stating "we were unable to access your information. Please try again." What should I do?
   Your account may be locked out due to a high number of login attempts. Contact our Speaker of the House and we will unlock your account.

Placing Orders

1. How do I determine if I'm in a shop's delivery zone?
   Use our Store Locator to find the shop's page — be sure to click on "See Store Details" — and you will find delivery times and street coordinates for the delivery zone of each shop.
2. How can I find my recent and favorite orders?
   If you are already logged in, click on "Profile/Orders" – it is located near the top right of the page, right above the "My Order" column. There you'll be able to see current, favorite and recent orders displayed. To add items from a favorite or recent order, click "add to order" next to the desired order. You can also reprint your order confirmations.

Profile/Past Orders

1. How can I change my contact info, enter a delivery address, add an additional email address, or change other account settings?
   Click on Profile/Orders (as shown above), then click on the "Manage Account" button at the bottom of the screen. Make your changes, then be sure to click the "Update" button when you are finished.
2. Is there any way to set up two email addresses so I get order confirmations to my home and work accounts?
   Yes there is! Just go to the "Profile/Orders" section, then click on the "Manage Account" button at the bottom of the screen, and enter your secondary email address. All emails will now go to both accounts.
3. I have a new email address I want to use, but I can't change my "Primary email address." What do I do?
   When you set up your account, your email address becomes your log-in. If you set up a secondary email account (see question above), you will get all email communications to the secondary address. If you do not care about saving your order history, however, you can always set up a new account by clicking on the "Rookie" section of the Online Ordering graphic on our home page.

Technical Questions

1. What browsers are supported by your online ordering system?
   We support the following:
   • Internet Explorer version 7 or greater
   • Google Chrome version 5 or greater
   • Mozilla Firefox version 3.5 or greater
2. Do you support Mobile?
   Yes! Our website is mobile optimized. However, we currently do not support mobile online ordering.
3. I am trying to place an order, but the bottom of the toppings screen is cut off. What do I do?
   You may need to decrease the "zoom" on your browser. For Internet Explorer, you can do this on the bottom-right of the window. For Firefox go to the "View" menu list and select Zoom>Zoom Out.
4. Am I able to print an itemized receipt?
   At the moment our online ordering system does not produce an itemized receipt, but we will send a detailed order confirmation to your email as soon as your order has been placed, and you can resend the confirmation from your order history at any time.
5. I still have a question, who can I talk to?
   Please visit our Feedback page and let us know your problem. If you are having technical issues, please include the following information—this will help our IT department find a solution:
   A) What shop are you trying to order from?
   B) When does the problem occur (when adding toppings, when trying to pay, etc)
   C) Which internet browser and version are you using (such as Internet Explorer 8.0)
   D) When is the last time that you deleted your Temporary Internet Files? (If you are not sure, you probably haven't. You might want to try—just google "delete temporary internet files" and the name of your browser for directions.)