Online Ordering

Just download our app or create an account on our website. Signing up for online ordering will also sign you up for our Potbelly Perks program. (If you’ve already created a Potbelly Perks account, simply use that to log in for your online ordering needs.)

We have a brand-new website and online ordering process just for you! Please create a new account—you can use the same user name and password if you want.

Unfortunately, because we started fresh with our new website, we couldn’t keep order history—but don’t worry, all of your orders from here on out will be saved in your Past Orders.

Just click "forgot password" on the log-in screen, and a password reset email will be sent to you.

If you didn’t receive your final receipt, or need an additional copy, contact the shop directly or reach out to support.

If you need to remove an item or cancel your order, please call the shop directly. To add additional items, you can submit a new order.

Just walk straight to the register and let the associate know. You’ll see a big hanging arrow to guide you.

Yes, tips can be added online prior to delivery or you can tip your driver upon delivery in cash.

Please call the shop directly.

You may need to check your spam/junk email folders if you don’t see the confirmation email within a few minutes. Your online ordering screen will also give you a confirmation number—if you did not see this, you may not have submitted your order. When in doubt, please call your shop to confirm if they’ve received it.

Unfortunately, you cannot pay for online orders using a gift card. You can still redeem gift cards in the shop.

All orders through our website or app (both pick-up and delivery) are prepaid to save you time. If you would like to tip in cash, however, that is up to you!

Yes—all orders placed online or through our app will be charged once you submit the order. With a saved credit or debit card, you can leave your wallet at home!

Simply click on your name in the upper left-hand corner to view or edit your account information including your email address, phone number, birthday and other details of your account.

Click on Order Now button in the top right corner. Select between Pick Up and Delivery, then enter in your location and click Find Shop. Select a shop from the drop down list and click Order Now. Then start selecting your sandwiches, soups, salads, etc, and add them to your cart. When you’re done, click Checkout on the right side of your screen. Confirm the details of your order and click Checkout at the bottom of the screen. Select your pick up or delivery time, enter your payment method, select an optional tip amount, and click submit order at the bottom of your screen. You will see a confirmation screen, and you will also receive a confirmation email.

Yes, click "Connect with Facebook".