Just download our app or create an account on our website. Signing up for online ordering will also sign you up for our Potbelly Perks program. (If you’ve already created a Potbelly Perks account, simply use that to log in for your online ordering needs.)

Just click "forgot password" on the log-in screen, and a password reset email will be sent to you.

If you didn’t receive your final receipt, or need an additional copy, contact the shop directly or reach out to support.

If you need to remove an item or cancel your order, please call the shop directly. To add additional items, you can submit a new order.

Just walk straight to the register and let the associate know. You’ll see a big hanging arrow to guide you.

Yes, tips can be added online prior to delivery or you can tip your driver upon delivery in cash.

Please call the shop directly.

You may need to check your spam/junk email folders if you don’t see the confirmation email within a few minutes. Your online ordering screen will also give you a confirmation number—if you did not see this, you may not have submitted your order. When in doubt, please call your shop to confirm if they’ve received it.

Unfortunately, you cannot pay for online orders using a gift card. You can still redeem gift cards in the shop.

All orders through our website or app (both pick-up and delivery) are prepaid to save you time. If you would like to tip in cash, however, that is up to you!

Yes—all orders placed online or through our app will be charged once you submit the order. With a saved credit or debit card, you can leave your wallet at home!

Simply click on your name in the upper left-hand corner to view or edit your account information including your email address, phone number, birthday and other details of your account.

Sign in to your account or create a new account by clicking Sign In on the top left corner. Then click on Order Now button in the top right corner. Select between Pick Up and Delivery, then click Let’s Go. Select a shop from the drop down list and click Order Now. Then start selecting your sandwiches, soups, salads, etc, and add them to your bag. When you’re done, click Checkout on the right side of your screen. Confirm the details of your order and click Submit Order at the bottom of the screen. Select your pick up or delivery time and click submit order at the bottom of your screen. You will see a confirmation screen, and will receive a confirmation email as well.

Yes, click "Connect with Facebook".

At this time we ask that you contact the shop directly to order so they can apply your tax-exempt status. To earn your smiles, just email a photo of your receipt to potbelly@thelevelup.com