You earn 10 points for every $1 spent at our shops (excludes gift card purchases, tax, tip, delivery fees). Each visit gets you closer to free food! Once you earn 1,000 points, you get a free entrée of your choice! You can choose a sandwich, entrée salad or bowl of mac/chili/soup.

Points will expire 365 days after the day you earn them if you do not use/redeem them. Perks which are sent to you will include an expiration date, if applicable, in its description.

You can sign up by downloading our app and creating an account, or by signing up on our website. The same account login will allow you to place online orders and earn Perks.

You do not need to keep track—perks and points are automatically updated and applied to your account. If you’re not ready to use a Perk, you can turn it off on your Perks screen to save it for a future visit.

Not at all, we do that for you!

Most Potbelly shops will accept your Perks account. The only shops not participating are Tampa Airport, Detroit Airport, and Charlotte Airport. If you visit one of these locations, please visit our Talk To Us page to upload a picture of your receipt and we'll add the points to your account.

We’ll miss you if you do—but if you’d like to, please visit our Talk To Us page and the team will assist you.

Each time you earn 1,000 points, you get to choose a free entrée item which includes a sandwich, entrée salad, or bowl of mac/chili/soup (up to $10). We also like to surprise and delight our Perks members from time to time with other Perks so keep an eye out for them.

You'll know you have a Perk when you open your Perks screen, so make sure you check often! You will also receive an email notification when a new Perk has been added to your account.

Expiration timelines vary by Perks. The expiration date will be communicated for individual Perks.

This information is optional, but we’d love to celebrate your special day and give you a treat. You deserve it.

Potbelly Perks requires a unique, valid email to ensure that your points are being tracked correctly, and you get all the tasty Perks you deserve.

Yes! Please visit our Talk To Us page to upload a picture of your receipt and we'll add the points to your account.

Unfortunately, since we require a unique email address, we cannot track multiple accounts without a separate email.

Typically, this is not allowed, to protect ourselves and our customers from non-authorized transactions. If you need us to make an exception, such as a shared card for a business or family, please visit our Talk To Us page and the Potbelly Perks team will assist you.

Simply click on your name in the upper left-hand corner to view or edit your account information including your email address, phone number, birthday, and other details of your account.

You can note this in your Profile, but we also ask that you notify our shops when you place an order to ensure that we are able to accommodate your needs.

By agreeing to our terms and conditions, you will receive periodic emails from Potbelly—to keep you up to date on any new Perks or menu items. You can always unsubscribe from emails.

By agreeing to our terms and conditions, you will receive periodic texts from Potbelly—to keep you up to date on any new Perks or menu items. Upon sign up click the checkbox for sms alerts. You can always text STOP to cancel. Msg & Data rates may apply.

Please visit our Talk To Us page and the team will assist you.

Please visit our Talk To Us page and the team will assist you.