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Terms of Use

Potbelly Perks Terms of Use

These Terms of Use apply to your access and participation in the Potbelly Perks program. Any changes or modifications to these Terms of Use shall be effective immediately upon posting the revisions to www.potbelly.com, and you waive any right you may have to receive specific notice of such changes or modifications.

Enrolling in Potbelly Perks. The Potbelly Perks ("Potbelly Perks") program allows you to earn and/or receive promotional offers ("Offers") from Potbelly. Participation in Potbelly Perks is limited to persons at least 13 years old and residing in the United States who download the Potbelly Mobile App (the “App”) and sign-up for a Potbelly Perks account. Potbelly Perks accounts are limited to one individual per account. Potbelly Perks are valid only at participating Potbelly restaurants. To sign up for a Potbelly Perks account, download the App to your Android or iPhone® device and follow the prompts to access account sign-up and/or sign-in page in the App. You can also sign up by following the prompts at www.Potbelly.com. You will be required to provide the requested information, including, but not limited to, user name, password, name, and e-mail address. Potbelly may periodically request additional information to help us get to know you better. You agree to provide true and accurate information and to ensure that information provided by you is up-to-date and accurate. Communications with you will be made using contact information most recently provided by you. Potbelly is not responsible for your inability to receive or redeem Offers or other loss arising from your failure to provide and maintain accurate contact information.

Potbelly may send messages from time to time using the contact information provided by you. Such messages may include system updates, Potbelly Perks confirmations, administrative announcements, special requests and the like and may be sent via notifications in the App, via e-mail, or communicated to you on a receipt or display at the time of use of your Potbelly Perks account. Please read the Privacy Policy carefully to understand how Potbelly collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you. 

Your participation in Potbelly Perks is personal and non-transferable. Potbelly Perks status and/or individual Potbelly Perks may not be purchased, sold, bartered, brokered or otherwise transferred. There are no membership fees associated with Potbelly Perks. Offers made via Potbelly Perks are purely promotional offers. You agree that no portion of your payment for purchases qualifying for any Offer constitutes consideration paid for any Potbelly Perk.

Earning Potbelly Perks. Potbelly Perks are issued on a periodic basis. They are referred to as ‘perks’ in the App but may appear with different descriptions from time to time. Upon signing up, you will receive notice via your Potbelly Perks account of your current Offer. Once you activate a Potbelly Perks account, you progress towards an Offer and are eligible to receive special offers, from time to time. The number, type and frequency of Offers are based on a number of factors, each of which are subject to change, without notice. Those factors may include, without limitation, volume and type of purchases at participating Potbelly restaurants, number of visits and frequency of visits to participating Potbelly restaurants, interaction with other Potbelly applications or promotions; or special offers made directly by Potbelly operators or Potbelly which may include ways to progress toward your next Offer via a special promotion. For Offers that are based on purchases, the following types of purchases at a participating Potbelly restaurant qualify: (1) placing and completing a Mobile order for a qualifying purchase through the App; (2) logging into your Potbelly Perks account online and making an online purchase at a participating Potbelly restaurant; and (3) or completing a transaction at a participating Potbelly restaurant and scanning the digital code linking to your Potbelly Perks account at checkout.

You must use the App or if placing an online order, be signed in to your Potbelly Perks account, to complete the qualifying purchase or activity in order for that purchase or activity to count towards your progress to the next qualifying Offer. Benefits applied from any single qualifying purchase or activity may only be credited to one (1) Potbelly Perks account. The qualifying purchase or activity will be applied to your Potbelly Perks account after completion of the qualifying purchase or activity. In certain cases, it may take twenty-four (24) hours or more to be credited. Potbelly shall not be responsible for, or liable to, you, or any person or entity, in any way for any losses, costs or expenses incurred by a delay, error or omission in crediting a qualifying purchase or activity to your Potbelly Perks account.

Offers are promotional offers and may have certain restrictions including expiration dates and short, time-limited redemption periods. For free drink or food Offers, some restrictions apply and items are subject to availability at participating Potbelly restaurants. All Offers must be redeemed prior to the stated expiration date to be valid. It is your responsibility to check your Potbelly Perks account periodically for Offers and use the Offers prior to the stated expiration date.

Activities which allow progress towards Offers do not count towards and may not be combined with other programs. Activities tied to specific Offers must be fully completed and will only result in one Offer, regardless of the number of times the activity is performed. Partial Potbelly Perks will not be issued.  If a Potbelly Perk is not fully used when redeemed, no remaining balance will be refunded nor will any remaining balance be available for application toward future orders. Potbelly reserves the right to change, modify or update these Offers and the qualifying purchases and activities to progress to an Offer from time to time without notice. Potbelly is under no obligation to provide you with any particular number of Offer opportunities or special offers. Potbelly reserves the right to limit enrollment at any time.

Offers: Potbelly and participating Potbelly restaurants, in their sole and absolute discretion, may periodically offer the opportunity for additional Offers on particular transactions or special offers (“Special Offers”). Special Offers may also be distributed to you via the App or via e-mail or mail from time to time (based on the information you have in your Potbelly Perks account). Special Offers may include periodic promotional offers on food, beverages and merchandise. You must have your App set to receive notifications and/or have opted-in to receive email communications in order to receive promotional and marketing offers. Special Offers may be customized based on your qualifying purchases and preferences. In certain events, Special Offers may require that you have location settings enabled for them to be distributed to your App. Please note that Potbelly and participating Potbelly restaurants may be unable to send these Special Offers to you if you have turned off your notifications or location settings in the App; if you have elected not to receive email communications from Potbelly; or if you have poor network connectivity. Special Offers may have certain restrictions including expiration dates and short, time-limited redemption periods. Special Offers are personal to you and cannot be shared, copied or transferred. You may be required to present your Potbelly Perks account information at the participating Potbelly restaurant in order to redeem Special Offers. Read each offer carefully for specific details, limitations and restrictions.

To redeem an Offer, you must present the valid Offer in the App at a participating Potbelly restaurant (for in-person transactions) or be logged into your Potbelly Perks account (for in App transactions). Offers are subject to availability and limitations as may be imposed by Potbelly. Determinations regarding redemption of Offers are subject to the discretion of the participating Potbelly restaurant.

Once redeemed, the Offer will be indicated as redeemed in your Potbelly Perks account. Updates to the status of Offers may take 24-48 hours or more to show up in your account. A list of current Offers and redeemed and expired Offers are available under your Potbelly Perks account. Offers have no cash value and are not redeemable for cash, gift certificates or gift cards. Offers are promotional and do not constitute property of any Potbelly Perks account holder. Potbelly reserves the right to limit the redemption of specific Offers and limit the number of Offers available. Potbelly reserves the right to modify the number of qualifying purchases or transactions needed to receive specific Offers.

Cancellation; Termination. You may opt-out of Potbelly Perks Offers at any time, for any reason by cancelling your Potbelly Perks account. If you cancel your Potbelly Perks account, any unredeemed Offers and/or progress towards other Offers will automatically expire and will no longer be available for redemption. Status level will expire after 365 days of acquisition if no action is taken on your Potbelly Perks account.

Upon cancellation, your Potbelly Perks account shall immediately cease and you may no longer receive Offers or receive Potbelly Perks benefits. Potbelly has no obligation to refund you for any unredeemed Offers or benefits following cancellation. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation.

Potbelly reserves the right to suspend or terminate, at Potbelly’s sole and absolute discretion, any Potbelly Perks account if Potbelly believes that the account holder has abused Potbelly Perks privileges, has violated or acted inconsistently with these Terms of Use or applicable law or acted in a manner harmful to our interests. Potbelly further reserves the right to terminate a Potbelly Perks account that has been inactive for a period of (1) year or more. You understand and agree that termination by Potbelly of a Potbelly Perks account will result in the cancellation of all Offers associated with that account and the inability to earn and/or redeem further Offers.

Potbelly reserves the right to terminate the Potbelly Perks program, or any or all benefits under Potbelly Perks, at any time, for any reason. In the event Potbelly elects to terminate the Potbelly Perks program, Potbelly will provide a notice of termination in accordance with these Terms of Use, as they may be modified or amended from time to time. In the event of such termination, at Potbelly’s election, Potbelly may allow you to redeem any outstanding valid and unexpired Offers at a participating Potbelly restaurant until expiration of such Offers.

General Restrictions. Potbelly shall be the sole arbiter in cases of suspected abuse, fraud, or violation of its Terms of Use and any decision it makes relating to termination or disabling of Potbelly Perks program (including, but not limited to, cancellation of Offers) shall be final and binding. Should you object to any of these Terms of Use, or any subsequent modifications thereto, or become dissatisfied with Potbelly Perks, your sole remedy is to discontinue participation in any Potbelly Perks programs and properly cancel your account in the manner provided above.

Click here for the Potbelly Privacy Policy.
Click here for the LevelUp Privacy Policy.